UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Privacy Policy

Last Updated: August 2026

[Sparky Stoop] (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website [www.sparkystoop.com], contact us, or engage our electrical services.

We operate as a Data Controller in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect About You

We may collect and process the following types of personal information when you interact with us:

  • Identity & Contact Data: Full name, billing address, site/property address, telephone number, and email address (collected via quote request forms, contact forms, phone calls, or messaging apps).

  • Service Data: Information relating to your electrical installation, job history, property access details, diagnostic reports, and issued electrical certificates (e.g., Minor Electrical Installation Works Certificates).

  • Financial Data: Payment details, bank account information for bank transfers (BACS), and transaction histories. (Note: We do not store credit or debit card numbers on our servers; payments are processed securely via third-party merchant providers).

  • Technical & Usage Data: IP address, browser type, device details, and website interaction data collected automatically via essential cookies or analytics tools when you visit our website.

2. How We Collect Your Data

We collect data through:

  • Direct contact from you (filling out website forms, sending emails, calling, or texting us).

  • On-site customer interactions during quotes, call-outs, or electrical work.

  • Automated technologies while browsing our website (via cookies and web analytics).

3. How We Use Your Personal Data (Legal Basis)

Under UK GDPR, we must have a legal basis to process your personal data. We use your data for the following purposes:

Purpose / Activity Type of Data Legal Basis for Processing
To provide quotes, schedule appointments, and perform electrical work Identity, Contact, Service Performance of a Contract (necessary to carry out services requested by you).
To issue invoices, process payments, and recover outstanding debts Identity, Contact, Financial Performance of a Contract & Legitimate Interests (to manage business finances).
To issue statutory electrical certification and maintain job records Identity, Contact, Service Legal Obligation (complying with UK Building Regulations & BS 7671 standards).
To respond to customer inquiries or complaints Identity, Contact, Service Legitimate Interests (providing customer service).
To manage website operations and security Technical Legitimate Interests (keeping our website secure and functional).

4. How We Share Your Data

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with trusted third parties strictly necessary for business operations:

  • Subcontractors / Assistants: Qualified professionals or partners assisting directly on your site work.

  • Service Providers: Third-party IT, website hosting, accounting software (e.g., Xero, QuickBooks), and payment processing providers.

  • Industry & Regulatory Bodies: Building control bodies or competent person schemes where safety or compliance certification recording is required.

  • Legal & Law Enforcement: If required by law, regulation, or court order.

5. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected:

  • Invoice & Financial Records: Retained for a minimum of 6 years following the end of the financial tax year to comply with HMRC requirements.

  • Electrical Safety & Certification Records: Retained for up to 6 to 10 years to support building compliance, safety guarantees, and insurance liabilities.

  • General Inquiries / Non-Completed Quotes: Retained for up to 12 months before secure deletion.

6. Cookies and Tracking

Our website uses cookies to distinguish you from other users and ensure proper site functionality.

  • Essential Cookies: Required for basic site navigation and security.

  • Analytics / Performance Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics). These are only activated if you consent via our website’s cookie banner.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed without authorization. Access to your personal data is limited strictly to those who have a genuine business need to know.

8. Your Legal Rights (UK GDPR)

Under UK data protection laws, you have rights regarding your personal data, including the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any incomplete or inaccurate data.

  • Erasure: Ask us to delete your personal data where there is no valid reason for us to continue processing it (subject to legal/HMRC retention obligations).

  • Object / Restrict: Object to or restrict the processing of your data under specific conditions.

  • Data Portability: Request the transfer of your data to you or a third party.

To exercise any of these rights, please contact us using the details provided below.

9. Contact Details & Complaints

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Trading Name: Sparky Stoop

  • Data Protection Contact: Tanwa Stoop

  • Email Address: tan@sparkystoop.com

  • Phone Number: 07448734008

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